We have answers for many of the frequently asked questions concerning natural stone. If you are looking for more information on how to take care of your product please refer to our care and maintenance section.
Question: Do I have to pay for the granite that you cut out such as my sinks and cook top cut-outs?
Answer: Yes, you are charged for them, so they are yours. If you would like to have your sink or cook top cut-outs just let your sales representative know. However, if you want the edges polished and profiled there is a $150 charge to do so.
Question: Will my granite stain?
Answer: Some granites are more susceptible to stain (light colours, for example), but we do put a sealer on them to help prevent staining.
Question: If my granite does stain how can I get it out?
Answer: Even if you don’t do a thing yourself to try and get the stain out it will eventually dissipate through the stone. However, there are stain removers or poultices available that would be able to get stains out of granite. If you require some advice in this regard give us a call.
Question: Will a hot pot hurt my tops?
Answer: No! You could set a hot pot off of your stove onto your tops without worry of the heat dulling the shine.
Question: Does granite hold bacteria?
Answer: No! The government would not let us sell granite if it harbors bacteria.
Question: What do I need to clean my granite with?
Answer: You can clean your granite with just water and a mild soap or, if you prefer, you could also use specialty granite cleaners sold on the market.
Question: Does granite stain?
Answer: For the most part, granite does not statin. While it is true that stone is a porous material, of all the stones, granite is the least porous. A sealer is also applied to the stone when it is installed to further protect it from this possibility. Water left on a granite countertop for a long period of time will leave evidence of moisture. It will, however, evaporate and the ‘dark spot’ will disappear. Oil left on a granite surface will slowly be absorbed into the stone. It is recommended that any spills be wiped up when they occur. If the spill is not caught in time and a strain does occur, a poultice may be applied to draw the oil back out of the stone. Over time the oil will naturally redistribute itself in the stone until it becomes virtually undetectable.
Question: How often should I seal my granite countertops?
Answer: The manufacturer recommends using their sealer once every six to twelve months. It is a simple wipe on, wipe off procedure that takes about the same amount of time as general cleaning. We carry a full line of stone impregnators and easy-care cleaners for your stone.
Question: Why doesn’t any granite look exactly like the sample?
Answer: Our samples are generally indicative of the colouring and pattern (also known as veining) of each stone. As the granite is quarried, differences in the stone’s shading and pattern will appear. While we try to remain aware of the current tendencies of each stone, sometimes even we are caught by surprise. Since granite is a natural material and subject to changes, we recommend that customers view the slab prior to fabrication to ensure complete satisfaction. You may personally select the block of granite to be used for your countertops if you wish.
Question: Can you reconnect my electrical and plumbing connections?
Answer: Our installers are highly trained and licensed fabricators for granite countertops, but we are not licensed electricians or plumbers. Therefore, we cannot assume any liability for making electrical or plumbing connections. However, in most instances we can recommend reputable and licensed individuals or companies to complete these tasks for you.
Question: Will my granite have visible seams?
Answer: Most granite installations will require at least one or more joints called seams. During layout and design we will always try to minimize the number of seams required. Additionally, the factory-machined edges fit together very tightly to help lessen the appearance of visible seams.
Question: How scratch-resistant is granite?
Answer: With normal daily use, you will not mar the finish. Although we do not recommend it, you can even cut directly on granite without much worry of damaging the surface. Cutting on granite will be much more damaging to your knives than it is to the granite. Unlike any other surface, granite will not lose its shine. Having said that, there are some exotic granites with a high content of different minerals such as mica that are softer than granite, in which case the softer areas might scratch.
Question: Will my granite countertop chip or crack?
Answer: Most flaws in stones are detected during transit of the slab. If it can withstand the fabrication process, it will never break under normal kitchen conditions. You would have to assault it with something like a hammer and even then, you would have to work at it. However, granite is brittle and not flexible. It will break under certain stresses. You should not drop heavy objects such as a pot, large pan, vase, or other heavy, hard objects on the countertop. You shouldn’t stand on granite countertops. Too much pressure in the wrong place can cause the granite to break or crack.
Question: How do I care for my granite countertop?
Answer: Soap and water works just fine, as well as mild commercial products. Do not use glass cleaner or vinegar based products. We also stock a full line of care products, which includes spray cleaners, sealers and polishes that you may use occasionally. Granite is very low maintenance.
Question: Are there other finishes for granite besides the high polished surface?
Answer: There are several finishes that you can have with granite. The highly polished surface is the most popular. There is a process called ‘honing’ that gives the stone a smooth feel but a more matte finish. Also, there is a leather finish option and a flame and brushed finish option, both of which make the surface feel textured.
Question: What is the difference between an under mount sink and a drop-in sink?
Answer: A drop-in sink sites on top of the cut out and adds no additional cost to your project. Those that are more cost-conscious may opt for this choice. An under mount sink sits beneath the polished rim of the cut out. The benefit to this option is that it provides an attractive, smooth surface from counter to sink and makes cleanup much easier. Because there is additional polishing involved, there is an additional charge for under mount sink cut-outs.
Question: What is a ‘high-movement’ stone?
Answer: Different granites have different patterns or veining. Some stones rarely change in their tight quartz-like appearance, while others have veins that swirl and change irregularly. Since samples cannot give a good overall picture of a high-movement stone, it is wise to see the section prior to fabrication. For some, the unique pattern is intriguing and adds to the beauty of the stone. For others, the effect can seem somewhat chaotic.